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J.J. Starr is an insurance and personal finance expert who has been writing for Compare.com since 2022. Her work has been published across the web, appearing on sites such as Insurify.
Prior to writing for Compare.com, J.J. was a registered banker and life insurance consultant, holding a Series 6, FINRA, and life insurance license. She also earned a master’s degree in writing from New York University.
J.J. has a passion for helping people save money by explaining complex topics like car insurance in a way that is simple and easy to understand.
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Lequita Westbrooks is an insurance editor at Compare.com. Her writing and editing experiences span several industries, including insurance, personal finance, higher education, and more. She excels at explaining complex topics like auto insurance in simple, easy-to-understand language and is passionate about helping readers save money. Lequita graduated from the University of South Florida, where she earned her Bachelor’s degree in English.
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While we make money through partnerships with some of the brands we discuss in our articles, our editorial team operates 100% independently, and these partners never influence or affect the topics, reviews, ratings, or recommendations we provide. We never guarantee favorable reviews or mentions in exchange for compensation from any brands or partners, and we uphold strict editorial standards to ensure our content is always independent, truthful, and unbiased.
| User Reviews | 4.1 |
|---|---|
| Our Rating Compare.com's ratings are determined by our editorial team. The objective formula used in these reviews weighs several important factors to consider when choosing financial products and services, including customer satisfaction ratings, ease of use, and a number of other components. | 3.9 /5 |
| Liability Only Liability-only insurance, sometimes called minimum-coverage insurance, pays for bodily injury and property damage to others in an accident the policyholder causes. It does not pay for the insured’s own damages. | $170/mo |
| Full Coverage Full-coverage car insurance generally includes liability, collision, and comprehensive coverage, and may include other optional coverages such as uninsured motorist coverage. Collision covers a policyholder’s repair or replacement costs in case of an accident. Comprehensive covers damages caused by non-accident events. The average quote displayed here reflects policies with the following coverage limits: $50,000 bodily injury liability per person; $100,000 bodily injury liability per accident; $50,00 property damage liability per accident; $1,000 collision deductible; and a $1,000 comprehensive deductible. | $244/mo |
Customers appreciate the excellent customer service and efficient claim processing but are frustrated with the high and consistently increasing premiums. Some also found the website difficult to navigate.
Customers appreciate the excellent customer service and efficient claim processing but are frustrated with the high and consistently increasing premiums. Some also found the website difficult to navigate.
Deborah
February 28, 2025
Bait and switch
Cindy
February 20, 2025
Too High Prices
Jeffery
February 19, 2025
Good and Not So Good
Liberty Mutual not only offers all the traditional auto insurance options you’ve come to expect from a company of its size, but it also has several unique coverages you won’t find elsewhere. With its competitive pricing and a long list of discounts, Liberty Mutual offers affordable car insurance options for all types of drivers.
Competitive rates and plenty of discounts
RightTrack program can help good drivers save money
Lots of information about coverage details
Mixed customer service reviews
Long and frustrating claims process reported by customers
Technical issues with quote process
RightTrack is a usage-based insurance program that Liberty Mutual and Safeco offer to new and existing customers. To enroll, all you have to do is sign up, download an app, and allow it to monitor your driving for 90 days. Depending on your final score, you can save on premiums — up to 30% (though we couldn’t find any customers reporting such high savings).
Most people see savings between 10% and 20%, according to insurance agents, but many report earning lower discounts despite high scores for their driving. Because you get an automatic 10% for signing up, any discount lower than that will result in a higher premium after 90 days.
Liberty Mutual RightTrack is one of many telematics programs on the market that could make your auto insurance more affordable — if you’re a safe driver. Telematics technology gathers data from one of two sources: your vehicle’s onboard diagnostics via a plug-in device or GPS tracking through a mobile app.
RightTrack works by tracking driving behavior, like speed, braking, and mileage. It evaluates your driving patterns and rewards you for safe driving habits by discounting your insurance premiums. The safer you drive, the better the discount. Similar programs include Progressive’s Snapshot, State Farm’s Drive Safe & Save, and Allstate’s Drivewise.
When you sign up for Liberty Mutual’s RightTrack program, you automatically get a 10% discount on your premium. You’ll download the mobile app to track when you drive (RightTrack recommends encouraging all drivers on the policy to participate for the most accurate data). If you live in New York, you’ll just plug a small device into the on-board diagnostics (OBD) port of your participating vehicle.
Once you’re set, RightTrack monitors your driving for 90 days. You can check your progress in the RightTrack portal. Liberty Mutual will evaluate your driving and apply your RightTrack discount to your premiums. You can save a maximum of 30%, with the discount applicable for the policy’s life.
Let’s review how the program tracks your driving.
RightTrack can monitor a wide range of driving behaviors, including the following:
Mileage: How many miles you’ve driven.
Nighttime driving: How often and how long you drive at night.
Braking: Hard versus gentle braking, with hard braking indicating risky behavior.
Acceleration: Rapid acceleration indicates aggressive driving behavior, while smooth acceleration indicates low risk.
Rush hour driving: Time spent driving during peak traffic.
Frequency at lower speeds: How long you spend at low speeds, indicating time in traffic.
Distracted driving: Driving while using your phone.
What RightTrack observes depends on state laws and the type of monitor installed (plug-in device vs. mobile app).
The app can detect who’s the driver as long as each driver has their own mobile app and uses it. Your trips count toward your score. If you have multiple drivers participating but one doesn’t track their driving, Liberty Mutual will give you a smaller discount.
If you’re a passenger in someone else’s car or on public transportation, you can mark that you’re a passenger through the app. This will keep that trip from affecting your score.
You can save between 5% and 30% based on your driving behavior — or see a surcharge for risky behavior. Because you get a 10% discount for trying the RightTrack program, your premium will also increase if your final discount is less than 10%.
But there’s confusion and frustration about the process among current participants, especially the connection between driving feedback and the discount.
The Reddit user below allegedly received just a 7% discount, though their driving behavior ranks well.
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And this driver saw a drop in their score even though they hadn’t driven their car.
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But the insurance agent below reports seeing an average discount of 15%–20% with their clients.
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Telematics and other usage-based insurance programs have become incredibly popular since they offer drivers some of the best insurance discounts available. The table below shows a wide range of similar programs, including the most popular and maximum discount opportunities.
Program | Initial Discount | Maximum Discount |
|---|---|---|
| Liberty Mutual & Safeco RightTrack | 10% | 30% |
| Allstate Drivewise | Varies by state | Varies by state |
| American Family KnowYourDrive | 10% | 20% |
| Chubb SafeLane | 10% | 20% |
| Direct Auto DynamicDrive | 10% | Not disclosed |
| Farmers Signal | 5% | 15% |
| Nationwide SmartRide | 10% | 40% |
| Progressive Snapshot | Varies by state Average discount of $94 | Varies by state Average discount of $231 |
| State Farm Drive Safe & Save | 5% | 30% (may exceed 30% in some states) |
| The Hartford TrueLane | 12% | 25% |
| Travelers IntelliDrive | 10% | 30% (up to 40% in Nevada) |
| USAA SafePilot | 10% | 30% |
Liberty Mutual and Safeco offer one of the best discounts in the industry — exceeded only by Nationwide’s SmartRide. USAA’s SafePilot offers the same discount, while State Farm’s Drive Safe & Save and Traveller’s IntelliDrive offer the same or better discounts depending on the state.
But maximum discounts don’t reflect actual savings. The ultimate determining factors are how you drive and how the program tracks you.
To maximize your RightTrack discount, you’ll want to keep your driving score as high as possible — the higher your score, the higher your discount. Here are some tips.
Take it slow: Avoid fast accelerations and make slow turns around curves.
Review your score: It’s a good idea to review how your score changes and flag inaccurate trip data.
Avoid driving at night and during rush hour: Try to limit driving during these hours since accident risk increases.
Focus on defensive driving habits: Smooth acceleration and soft braking are key.
Drive less: You need at least 125 miles over 90 days to lock in your discount, but low mileage keeps your score high.
Yes. RightTrack will increase your car insurance rates based on risky driving behavior. You can earn a lower discount than the 10% automatically applied at sign-up. But your driving data, like mileage, can also increase your car insurance premiums if it’s higher than what you initially reported during your quote process.
Terms of participation vary depending on your state, so read the agreement carefully.
Online reviews of the RightTrack program are overwhelmingly negative. But that doesn’t mean everyone has a negative experience. Still, let’s dig into the primary complaints.
Many Liberty Mutual customers — like the one featured in the screenshot below — complain about the unclear connection between their driving score and the applied discounts.
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Other RightTrack users report sudden score drops after non-driving events, including software updates and phantom events. This customer’s discount dropped by $107 even though they hadn’t driven the car, and no one at Liberty Mutual could fix or explain it.
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The overwhelming feedback indicates a lack of clarity on how the program works. Several customers report not knowing that the company applied a 10% discount at enrollment, even when asked about it directly.
The customer below was unaware of the initial discount and lost almost all of their discount for no discernable reason. Customer service agents couldn’t explain what happened, and one allegedly hung up on them.
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Signing up for RightTrack is easy. After you opt in, the company will email you detailed instructions.
If you’re not a customer, start by getting a quote. You can enroll during the quote process.
Enroll in the RightTrack program through your online account anytime, even if you’re not a new customer.
Download the Liberty Mutual or Safeco mobile app, depending on which insurer you use (there’s no separate RightTrack app). In New York, drivers who participate in the RightTrack Plug-in program plug a device into their vehicle’s diagnostics port to track their driving.
Smooth acceleration, gentle braking, and refraining from rush hour driving earn you a higher score. Driving after midnight can lower your score.
Use the app to monitor and correct your driving data. Tap the RightTrack tab in the app to find real-time status updates.
Your driving score at the top of the RightTrack tab determines your final discount. The score can change any time you drive.
With so many different telematics programs, it’s no wonder people still have questions. Here are answers to the most common questions about how the RightTrack program works.
RightTrack is Liberty Mutual’s telematics safe driving program. If you enroll, it will track your driving for a 90-day review period and reward you with a 5%–30% discount on your premiums at the end of the program. You retain the discount for the life of the auto policy.
It depends. RightTrack is a good option if you practice safe driving. It might not be worth it if you have poor driving habits (speeding, hard braking, and driving after midnight) or are uncomfortable with the company tracking your driving. You might be better off using other discounts, like paperless billing, good student (for a high GPA), or auto-paying from your bank account.
RightTrack collects things like your acceleration (how fast you accelerate), braking (hard or soft braking), mileage, time of day, and other specific behaviors. How much data it collects varies by state.
While Liberty Mutual says it tracks if there’s a rapid acceleration event or low-speed driving (indicating traffic), it doesn’t claim to monitor speed in general. For example, it doesn’t know if you exceed the speed limit.
Sources:
Reddit, “Liberty Mutual RightTrack Unfairly Rigged; Impossible to Earn >20%,” accessed April 18, 2024.
Reddit, “Liberty Mutual Right Track,” accessed April 18, 2024.
Reddit, “Liberty Mutual’s “Right Track” program...,” accessed April 18, 2024.
Trustpilot, “Liberty Mutual,” accessed April 18, 2024.
ConsumerAffairs, “Liberty Mutual - Auto Reviews,” accessed April 25, 2024.
National Association of Insurance Commissioners, “2019/2020 Auto Insurance Database Report,” accessed January 1, 2024.
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J.J. Starr is an insurance and personal finance expert who has been writing for Compare.com since 2022. Her work has been published across the web, appearing on sites such as Insurify.
Prior to writing for Compare.com, J.J. was a registered banker and life insurance consultant, holding a Series 6, FINRA, and life insurance license. She also earned a master’s degree in writing from New York University.
J.J. has a passion for helping people save money by explaining complex topics like car insurance in a way that is simple and easy to understand.
Lequita Westbrooks is an insurance editor at Compare.com. Her writing and editing experiences span several industries, including insurance, personal finance, higher education, and more. She excels at explaining complex topics like auto insurance in simple, easy-to-understand language and is passionate about helping readers save money. Lequita graduated from the University of South Florida, where she earned her Bachelor’s degree in English.
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