How to File an Insurance Claim with Allstate

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Written by Paige Cerulli Edited by Quiana Darden Reviewed by Amanda Clear

Updated February 28, 2023

Whether you’re in a car accident, a tree falls on your vehicle, or hail damages your windshield, your first step in getting your vehicle fixed is to file a claim with your car insurance company. When you insure your vehicle with Allstate, filing a claim is simple and easy, and you’ll be able to track the progress of your claim during the entire process. 

Key Takeaways

• You can file a claim with Allstate online or over the phone. 
• Allstate’s QuickFoto Claim allows you to upload photos of the damage to your vehicle and may speed up the estimate process. 
• To track your claim, you can log into your Allstate account. 

How to Report an Insurance Claim with Allstate

You can file a claim with Allstate by calling 1-800-ALLSTATE, or you can file online with MyClaim. You will need to log into your account to provide details about the claim, including what happened, when the event occurred, and contact information for anyone involved, including other drivers, if you’re filing a car accident claim. You can also upload any photos or documents, including a police report. 

Once you have started your claim, you can log into MyClaim to add information or new documents that you’ve received. You can also monitor your claims progress through the site.

Use Our Helpful Checklist

Gathering the information Allstate will need can make filing your claim smoother. Try to collect as much of the following information as possible to get started: 

• Contact information for everyone involved in the car accident
• Vehicle information, including make, model, and registration, for all vehicles involved
• Insurance information, including policy number, for every driver involved
• Photos of the damage to your car
• The location, date, and time of the accident
• The names of responding officers and a copy of the police report

How Allstate Handles Your Car Insurance Claim

Once Allstate receives your claim, the company will gather information about the damage to your vehicle. 

If your car sustains minor damage, you may be able to use Allstate’s QuickFoto Claim option. After you submit your claim, Allstate will contact you to let you know if you’re eligible to use QuickFoto Claim. If you receive approval, you can take several photos of your vehicle’s damages and upload them within the app. Allstate will use those photos to estimate repair costs and pay you so you can schedule repairs. 

When vehicles have significant damage and QuickFoto Claim isn’t an option, Allstate will request that you get an inspection using any shop in the Allstate Good Hands Repair Network. Once the inspection is complete, Allstate will provide you with an estimate, and you can schedule your vehicle’s repairs at any shop. Allstate will pay the shop directly or send you the money for your claim. 

How Do I Track My Claim?

It’s easy to track your claim with Allstate. You can just log into MyClaim and view the status. 

How To File a Third-Party Claim

If another driver caused the accident, you must file a claim with that driver’s car insurance policy. You’ll file a third-party claim since you don’t hold a policy with the company. 

You don’t have to file a third-party claim yourself. You should contact your auto insurance company immediately, even if you aren’t at fault for the accident. Your insurance company can work with the other driver’s insurance company to help you file the claim. 

If you are an Allstate customer who needs to file a third-party claim with another insurance company, you can contact your agent or call 1-800-ALLSTATE. Drivers who were in an accident with a driver insured by Allstate can also call 1-800-ALLSTATE. You can track your third-party claim using Allstate’s MyClaim portal.

What To Do After an Accident

After an accident, try to stay calm and follow these steps: 

• Check to see if anyone is hurt. Call 911 and get police and medical help if needed. 
• File an accident report with the police and remain at the scene.
• Only discuss the accident with the police and your Allstate agent or claim representative. Don’t admit fault for the accident. 
• Collect essential facts, including the other driver’s contact information and insurance policy number. 
• Report all accidents to Allstate immediately. 

Frequently Asked Questions

What information will Allstate need to file my claim?

Be prepared to provide Allstate with contact information for anyone who was involved in the car accident, vehicle, and insurance information for every vehicle involved, photos of the damage to your vehicle, the location and time that the accident occurred, the names of responding officers, and a copy of the police report. If you don’t have all this information yet, you can open a claim and update it with the rest of the information as you receive it.

How do I report my claim?

You can file a claim online with Allstate by logging into your account. You will also be able to update or track the claim’s progress by logging into your account. 

Will my rate go up after I file a claim?

If you are at fault for an accident and file a claim, your insurance premiums will increase. According to the Insurance Information Institute, the amount your premium goes up will vary depending on your car insurance provider. Most premium hikes will remain on your account for three years after your claim. 

What to do when the other driver doesn’t have insurance?

If you have uninsured motorist coverage, you will need to file a claim with your car insurance company, and your insurance will cover some or all of the injuries you or your passengers incur. It won’t cover damages to your vehicle.  If you don’t have uninsured motorist coverage, want payment for damages to your vehicle, or the medical costs are higher than your maximum policy amounts, you may need to file a lawsuit against the at-fault driver to collect payment for those expenses.

Paige Cerulli Auto Insurance Writer

Paige has written extensively on automotive topics. She frequently covers autonomous driving and electric vehicle topics, writes about car insurance and auto loans, covers car and trailer towing safety, and has written content for automotive dealerships.