How to Cancel Your Mercury Car Insurance Policy in 5 Easy Steps

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Written by Mandy Sleight Edited by Lequita Westbrooks

Updated August 21, 2024

If you’ve tried all the car insurance hacks to lower your costs but still think you’re paying too much with Mercury, it’s worth comparing quotes to see whether you can get a better deal. It may even lead you to cancel your auto insurance and switch companies.

Contacting your Mercury agent by phone or in person is the fastest way to cancel your policy, but you can also contact customer service or send a cancellation letter.

This article explains the steps to cancel your Mercury insurance policy and what to consider before canceling.

5 Steps to Cancel Your Mercury Car Insurance Policy

Mercury car insurance is available in select states through independent insurance agents or brokers. The cancellation process is easy — just call your Mercury agent to start it. Here are five steps to cancel your Mercury auto policy that will ensure a smooth transition when switching insurers.

1. Review your current policy

Before contacting your Mercury agent, review your current insurance policy terms, noting important information like coverage types and limits, deductibles, and policy renewal date. Next, gather information such as your policy number, renewal date, desired cancellation date, and any other required documentation.

The best time to switch to a new insurance company is usually near your policy’s renewal date. Waiting until your policy is about to renew can help you avoid extra fees and coverage gaps. Though you can cancel insurance midterm, you might end up paying a cancellation fee, which can lower the savings you’ll get by switching to a cheaper insurance company.

2. Understand what you need from your next policy

While reviewing your policy, note why you want to cancel. For example, maybe you didn’t like how Mercury handled a recent claim or it may not offer the coverage you want. Perhaps you received your renewal notice in the mail, and your premium is increasing even though you have a clean driving history.

Whatever the reason, identifying what you need from your new policy makes shopping easier. But you’ll want to keep a few things in mind before proceeding, including:

• Your new policy must meet your state’s minimum insurance requirements.
• If you finance your car, make sure your new auto policy meets or exceeds your lender’s requirements. For example, your lender may require higher limits than your state or a maximum deductible for comprehensive and collision
• If you have an older car and can afford to fix or repair it yourself, you might not need full coverage and can choose liability-only coverage instead. That said, liability insurance only covers the medical expenses and property damage of others when you cause an accident. Full coverage protects you and your vehicle — which is why it costs more.

3. Compare quotes and purchase your new policy

You must maintain continuous car insurance, so make sure you have a new policy in place before canceling your Mercury coverage to avoid a lapse. A gap in coverage could lead to higher rates in the future and fines, jail time, or license suspension if you drive without insurance.

Comparing auto insurance quotes from multiple companies is the best way to get the coverage you need for the cheapest price. A car insurance comparison site makes the process even easier — you can compare multiple quotes at once.

4. Contact your Mercury agent or customer service

Now that you have your new insurance policy, it’s time to contact your Mercury agent — either by phone or in person at their office — to cancel your old policy. If you don’t have the information on hand, you can find their address and phone number in the Mercury customer portal.

Be sure to have your policy number and cancellation date ready when you contact your agent. If you can’t reach your agent, call Mercury customer service at 1(800) 503-3724.

Don’t forget to:

• Ensure your new policy effective date and Mercury cancel date match to avoid a coverage lapse.
• Ask if you’re eligible for a refund or if you owe a cancellation fee.
• Find out if you have to sign a cancellation form.

5. Confirm your cancellation and get your refund

If you’re canceling over the phone or in person, ask your agent to email you proof of cancellation so you’ll have a record. Keep in mind the cancellation process timeline can vary by state, where you are in your policy period, and whether you cancel through your agent or Mercury customer service.

If you paid your policy in full and decide to cancel in the middle of your policy term, you may get a refund. Ask your agent if you qualify and how you’ll get it. Mercury usually sends refunds by mail or direct deposit.

If you enrolled in auto pay, don’t forget to cancel it so the company doesn’t charge you after the cancellation.

Here are various ways you can cancel your Mercury policy.

Ways to Cancel Your Mercury Auto Insurance Policy

Mercury offers customers three options for canceling their car insurance policy. Here’s a breakdown of how to do it in a few different ways.

By phone

Remember, you can find your Mercury agent’s contact details in the Mercury customer portal, in the mobile app, on your Mercury bill, or on your car insurance ID card. The Mercury customer service phone number is 1(800) 203-3724 if you need help finding your agent or processing your cancellation.

In person

If you prefer, you can cancel your policy in person. You can find the nearest local agent using Mercury’s agent locator tool. Remember to ask for proof of cancellation from your agent.

By mail

Though this isn’t the fastest option, you can also send a cancellation letter by mail. Send a letter with your name, policy number, and cancel date to the following address:

Mercury Insurance
555 W Imperial Highway
Brea, California 92821-4802

When to Cancel Your Car Insurance Policy

You can usually cancel your car insurance policy for free at any time. But some companies, like Mercury, may charge a cancellation fee if you cancel before your policy period ends.

Here are some reasons it may be worth canceling midterm, even if you have to pay a cancellation fee:

• Moving to a new area: If you’re moving to another state where Mercury isn’t available, you’ll need a new insurer.
• You found a better deal: After comparison shopping, you found another company with better coverage options or lower rates.
• Selling a vehicle: You sold your vehicle and no longer need auto insurance.
• You’re not satisfied with the service you received: If Mercury isn’t meeting your needs or you had a bad claims experience, consider switching to an insurer that has better claims ratings.

What to Consider Before Canceling Your Mercury Auto Insurance Policy

Consider the following before canceling your Mercury insurance:

• Avoid a coverage gap: Shop for a new policy and compare rates before canceling the old policy so you’ll have continuous coverage without a gap, which is illegal in most states except New Hampshire.
• Meet state requirements: Ensure your new car insurance policy meets your state’s minimum liability insurance requirements.
• Beware of potential fees: Mercury may charge a cancellation fee if you cancel your policy before the term ends. Ask your agent and decide if it’s worth paying. If you plan to wait, start shopping when you get the 30- to 60-day advance notice of renewal, so you’re ready to switch insurers when your current policy ends.
• Consider discount losses: If you had other insurance products with Mercury, such as renters or home insurance, be aware that you may lose multi-policy discounts when you cancel your car insurance.

Mercury Car Insurance Premiums vs. the Competition

Comparing quotes from different insurers can help you find the best deal on a new policy. We compared Mercury’s average costs to its closest competitors in the table below using Compare.com data.

Mercury offers lower rates, on average, than several of its closest competitors. That said, State Farm’s monthly costs are the cheapest, averaging $85 compared to Mercury’s $117.

Canceling Mercury Insurance FAQs

We answered a few of the most common questions about Mercury’s cancellation process so you can get it right the first time.

Can you cancel your auto policy with Mercury online?

No. You should contact your Mercury agent to cancel your auto policy in person or by phone. If you can’t get in touch with your agent, reach out to a Mercury customer service representative at 1 (800) 503-3724.

Can you cancel your coverage with Mercury at any time?

Yes. You can cancel your policy at any time, but you might pay a cancellation fee if you cancel your coverage midterm. Rules vary in different states, so it’s a good idea to speak with your Mercury agent to find out if you’ll owe a fee for canceling before the renewal date.

Does Mercury charge a cancellation fee?

Yes. The cancellation fee depends on your state and how much you still owe on your policy before it expires. For example, if you still owe $250 and Mercury charges a 10% cancellation fee, you’ll owe $25 to cancel your insurance coverage. It’s best to ask your agent what your actual fee will be.

How can you confirm your Mercury car insurance cancellation?

When you cancel your Mercury car insurance, ask your agent for written proof of cancellation, including any refund you’ll receive. You can also call Mercury customer service to confirm the cancellation and how long the process will take.

Sources:

1. J.D. Power, “2023 U.S. Auto Claims Study,” accessed August 14, 2024.

Mandy Sleight Auto Insurance Writer

Mandy Sleight has over 15 years of insurance knowledge and expertise in auto, home, life, health, pet, supplemental benefits, and other insurance products. She is a sought-after insurance expert, appearing in Bankrate.com, Moneygeek.com, U.S. News & World Report, Reviews.com, CNET, and other publications. She uses her background and experience working for well-known insurance companies like State Farm and Nationwide Insurance to create engaging and easy-to-understand content to help readers make smarter insurance choices that have a positive effect on their budgets and finances.